Application Support Engineer III

Pittsburgh, Pennsylvania | Direct Hire

Post Date: 06/29/2017 Job ID: 14804 Industry: HELP DESK

Application Support Engineer III
Pittsburgh, PA

Currently have a direct hire opening with our client in Pittsburgh, PA for an Application Support Engineer Level III.

Primary Responsibilities of the Application Support Engineer

  • Coach, mentor and supervise the work of Application Engineers at the Tier 1 and Tier 2 level
  • Diagnose performance issues for multiple software components
  • Replicate, describe, and troubleshoot complex bugs and product issues and capture actions taken in ticketing system
  • Prioritize support tickets and exercise individual judgment based on issue severity
  • Manage the ticket escalation process and work closely with engineering team in reporting and tracking software bug resolution
  • Build knowledge-base by actively updating and adding to product documentation, FAQ’s and support materials

Desired Experience and Skills

  • Bachelor Degree or equivalent experience
  • Expert troubleshooting and problem-solving skills 
  • Track record of coaching, mentoring and supervising the work of Application Engineers at the Tier 1 and Tier 2 level
  • Ability to collaborate and work effectively in a team
  • Effective verbal and written communication skills when interacting with customers and end users
  • Experience in any of the following:
    • online technologies and online services
    • software coding/testing
    • video production or editing, or similar web or video application tools

Bonus Skills and Knowledge

  • Windows/Mac OS/browser, hardware
  • Windows server 2008/2012
  • IIS
  • Windows Media Services
  • Microsoft SQL 2008/2016
  • networking
  • web applications troubleshooting
  • Working knowledge of how to use perfmon, Fiddler, Wireshark, or similar diagnostic tools

 

Application Support Engineer III - 14804

Travis Heider
IT Recruiter

Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: