Applications Systems Analyst

Rockville, Maryland | Contract

Post Date: 10/20/2017 Job ID: 15323
Applications Systems Analyst / ServiceNow Systems Analyst
Rockville, MD

Applications Systems Analyst opening in Rockville, MD.

Essential Functions
  • Verification of servers, find, determine dataflows, map product and component dependencies.
  • Re-confirm ServiceNow data is accurate.
  • Qualify the Dev\QA environments for the Perfstat/BPS collector and FireEye applications.
  • Request and Validate network requests to open flows and ports for communication with collectors.
  • Coordinate with Dev, QA, Product, Support teams and schedule the rollout of the agents in QA, Staging, Prod and DR environments.
  • Represent the changes in F&R and BETA CABs.
  • Ensure First level teams are aware of the changes for communications/ issue monitoring.
  • Install and validations for T1 systems of Perfstat/BPS collector and FireEye in QA, Staging, Prod and DR.
  • Report weekly progress of the status.
  • Confirm all the data is in Service Now and tools are showing successful installation and working of the new agents as expected.
  • Advanced knowledge ServiceNow 
  • QA (quality assurance) experience
  • Knowledge of Service Management frameworks
  • Strong customer service and exemplary communication ability, both written and verbal
  • Thorough attention to details, abilityto multitask, and effective time management skills

Applications Systems Analyst / ServiceNow Systems Analyst - 15323
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