Benefits Consultant

Buffalo, New York | Contract

Post Date: 09/12/2017 Job ID: 15121 Industry: CUSTOMER SERVICE

Currently have an opening in Buffalo, NY for a Benefits Consultant with a focus on state and federal government health insurance programs.

Hours for this role can vary from 25 to 40 hours per week.

The ideal candidate will have a Bachelor’s Degree in Business or Healthcare Administration or related area along with 1 year of experience in a customer relations service or sales role.

Essential Functions of the Benefits Consultant include:

  • Qualifies prospective and existing members.
  • Educates clients on product portfolio associated with State and Federal programs.
  • Collaborates with outside Sales Representatives and the Enrollment Department to create a positive customer experience.
  • Receives inbound member calls as well as execute outbound call strategy for retention purposes.
  • Engages the prospective member and schedule client meetings with outside Sales Representatives.
  • Conducts sales meetings throughout the year; assisting prospective members in selection and completion of new sales application in accordance with all CMS compliance guidelines.
  • Conducts home visits upon request of current (retention) and/or potential new members.
  • Provides direct service to assigned accounts in order retain or grow the account relationship.
  • Responsible for coordination of all services and aspects of the account renewal process.
  • Coordinate pre-sale materials for direct pay and employer group Federal products.
  • Reviews pre- and post-sale materials enrollment and general correspondence to provide members with accurate clear and easy-to-understand documents.

Requirements and Skills

  • Bachelor’s Degree in Business Administration, Communications, Healthcare Administration or related area of study
  • Requires a minimum of 1 year of experience in a customer relations service or sales role.
  • Life Health and Accident Agent license (preferred but not necessary)
  • NYS Sales Insurance License required within 60 days.
  • Demonstrated customer service orientation with a high energy level and ability to project enthusiasm.
  • Intermediate skill level on Microsoft Office with the ability to create effective presentations.
  • Must be able to work in a fast-paced environment with daily work processing deadlines.
  • Excellent organizational skills coupled with a solid attention to detail and time management skills.

Benefits Consultant - 15121

morgan wienskovich

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