Call Center Agent

Galesburg, Michigan | contract

Post Date: 11/03/2017 Job ID: 15389
Call Center Agent / Customer Service Representative
Galesburg, MI

The Call Center Agent will be working in a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. 

The Agent will receive in-bound contact from customers requesting technical assistance or information about products or services. 

Essential Duties and Responsibilities: 
  • Take inbound calls from dealership, fleet and end use customers, answer questions, research and provide information and route/escalate to appropriate resource(s).
  • Capture complaints on issues and vehicle information in various systems for reporting, this includes processing warranty claims.
  • Provide callers with the highest quality service and accuracy of referral on pre-sales and post-sales issues. This includes quickly, professionally, and courteously assessing the callers' needs. While on-line, utilize multiple resources to ensure the next point of contact or information provided will address the callers' inquiry.
  • Associate's Degree preferred
  • Technical experience in automotive or truck industry is strongly preferred. 
  • Previous experience in a call center environment
  • Strong phone and verbal communication skills along with active listening
  • Ability to multi-task, set priorities and manage time effectively

Call Center Agent / Customer Service Representative - 15389

Jordan Fragapane

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