Client Project Coordinator

Eagan, Minnesota | Contract

Post Date: 08/10/2017 Job ID: 14998 Industry: MISC

Client Project Coordinator
Eagan, MN

The Client Project Coordinator is responsible for leading the development and ongoing support of customer websites and other online marketing products by coordinating all project phases between the client, internal resources, sales & support staff. The Client Project Coordinator ensures customer goals are met with the development of their products and directly impacts customer 
retention and client satisfaction long-term. 

Essential Functions

  • Work with the client to understand their needs in order to create a project plan containing objectives, timeline, priorities, and risks.
  • Assign work to internal functions from this plan.
  • Maintain this plan daily and proactively communicate with clients and internal team members to do so. 
  • Works directly with the client to build a sense of trust and credibility from the start of a project to successfully guide the customer through the initial fulfillment and ongoing services experiences. 
  • Responsible for the on time delivery of all projects.
  • Continually probe for bottlenecks and other potential problems
  • Make decisions on priority tradeoffs within and between projects, as needed.
  • With each project, provide guidance on team decision-making and problem solving. 
  • Responsible for project documentation and maintaining client correspondence. Provide timely updates on all client information. 
  • Utilizes and continually develops solutions based skill sets including communication, consultation, problem solving, project management, and leadership skills. 

Qualifications 

  • Experience in a Project Management, Account Management, or client facing role. 
  • Understanding of web design/development concepts & processes 
  • Understanding of internet and law firm marketing concepts 
  • Strong client-facing and teamwork skills
  • Solid organizational skills, including multitasking and time-management
  • Previous experience working with a remote team preferred

 

Client Project Coordinator - 14998

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