Computer Operator / Technical Support Specialist

Buffalo, New York | Contract

Post Date: 09/07/2017 Job ID: 15105 Industry: HELP DESK

Computer Operator / Technical Support Specialist
Buffalo, NY 

Seeking a Support Specialist for an opening in Buffalo, NY.

This position is responsible for the support of Information Processing commitments of assurance that all hardware components, system applications, batch production requirements and resulting deliverables are available 24 hours a day, 7 days a week.

Responsibilities

  • Monitors system hardware components to ensure all equipment is functioning properly and efficiently;
  • Utilizes automated diagnostic tools to identify potential problems, log issues and alert appropriate support staff for resolution:
  • Identifies errors and/or potential problems for the Windows, AIX servers and Mainframe
  • Identifies the type of hardware being monitored
  • Logs all issues in the Problem Management System 
  • Monitors all batch processing to ensure all programs complete successfully without delays
  • Escalates job failures to the correct support group
  • Logs all issues in the Problem Management System 
  • Escalates all out of balance conditions to the appropriate support group: 
  • Utilizes the Data Center environmental equipment and monitoring tools to ensure the equipment is stable and fully operational.

Qualifications

  • Associate's Degree in Computer Information Systems, Computer Science, Information Technology
  • 1 year work experience in Computer Operations in a large scale, high transaction processing center.
  • Ability to multitask in fast paced environment 
  • Well organized with ability to adapt to changing office environment.
  • Attention to details and time management skills 
  • Ability to effectively communicate in both written and verbal communication with internal and external contacts, in a professional manner 
  • Knowledge of job processing concepts, such as job triggers, job dependencies, file trigger and job abends 
  • Ability to utilize basic office equipment including PC, scanner, telephone, copier, printer and calculator 

 

Computer Operator / Technical Support Specialist - 15105


 

 

Autumn Pawelec

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