Customer Service Representative
Galesburg, Michigan | Contract
Customer Service Representative - Warranty Claims ProcessorGalesburg, MI
Our manufacturing client is currently looking for a Customer Service Representative for an opening in Galesburg, MI.
The ideal candidate will have experience providing customer service within a manufacturing environment.
The Customer Service Representative will work within a warranty claims department processing and entering information related to warranty claims.
- Collect claims data, update and keep track on status of warranty claims
- Maintain up-to-date warranty claims status in an organized and accessible manner at all times
- Answer customers’ inquiries by providing up-to-date claim status information to customers whenever it is necessary
- Perform data entry for all incoming claims on a timely manner, verify accuracy in data, obtain any missing information as necessary
- Strong PC skills; Ability to learn new computer programs and processes
- Strong interpersonal and phone skills
- Customer service orientation and professionalism
- Time management skills