Customer Service Representative

Westborough, Massachusetts | Contract

Post Date: 05/09/2017 Job ID: 14577 Industry: CUSTOMER SERVICE

Customer Service Representative
Westborough, MA

We have multiple openings for Customer Service Representatives in the Westborough, MA area.

Overview of Role

  • Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
  • Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
  • Responds to customer inquiries.
  • Investigates and corrects errors in customer accounts and statements.
  • Responds to customer verbal and/or written inquiries.
  • Records details about customer inquiries.
  • Helps resolve complicated customer complaints.
  • Coordinates and expedites customer inquiries to other departments for resolution.

Qualifications and Experience

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiarity with MS Office (Word, Excel, etc.) required. 

 

Customer Service Representative - 14577

Victoria Birchok

Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: