Customer Service Representative

Westborough, Massachusetts | Contract

Post Date: 09/08/2017 Job ID: 15109 Industry: CUSTOMER SERVICE

Customer Service Representative / Bilingual Customer Service Rep
Westborough, MA

We have multiple openings for Customer Service Representatives with our financial client in the Westborough, MA area.

Bilingual candidates (Spanish/English) are encouraged to apply!

Overview of Role

  • Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
  • Performs processing, balancing, settling and servicing all types of security transactions.
  • Responds to customer inquiries.
  • Investigates and corrects errors in customer accounts and statements.
  • Responds to customers verbal and/or written inquiries.
  • Helps resolve complicated customer complaints.
  • Coordinates and expedites customer inquiries to other departments for resolution.

Qualifications and Experience

  • High School Diploma or GED required
  • Some prior customer service experience a plus, but not required
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiarity with MS Office (Word, Excel, etc.) required. 
  • Bilingual (Spanish/English) capabilities a plus

***Must be able to pass basic math and spelling assessment tests***


Customer Service Representative / Bilingual (Spanish/English) - 15109

Victoria Birchok

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