Customer Service Representative
Westborough, Massachusetts | contract
Customer Service Representative / CSR - Financial Services
Pay Rate: $16/hr
Interested in working in Customer Service?
Working in a customer service position is a great way to improve your communication, listening, patience and problem solving skills.
This is a great entry level opportunity within a major financial corporation!
Training will be provided for this role.
- Responds to customer inquiries via phone and email
- Performs processing, balancing, settling and servicing all types of security transactions.
- Investigates and corrects errors in customer accounts and statements.
- Helps resolve complicated customer complaints.
- Coordinates and expedites customer inquiries to other departments for resolution.
Qualifications and Experience
- High School Diploma or GED required
- Some prior customer service experience a plus
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong PC skills; Familiarity with MS Office (Word, Excel, etc.)