Help Desk Analyst
Eagan, Minnesota | contract
Help Desk Duties include:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution
- Associate's Degree in a related area and 0-2 years of proven help desk experience
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Strong oral and written communication skills
Help Desk Analyst - 15319