Help Desk Support Analyst

Pittsburgh, Pennsylvania | Contract

Post Date: 08/24/2017 Job ID: 15062 Industry: HELP DESK

Help Desk Support Analyst

Pittsburgh, PA (north)

Currently have a contract opening in Pittsburgh, PA for a Help Desk Support Analyst.

This is a customer-facing technical support role so professionalism and great communication and interpersonal skills are a must!

Essential Duties of the Help Desk Support Analyst

  • Remotely troubleshoot, configure and address end user problems with workstations, servers and other related devices.

  • Maintain documentation of issues; escalate as necessary/instructed

  • Work through assigned tickets on a daily basis so that tickets are resolved in a timely manner

  • Escalate/provide proactive feedback to mentors, leads, managers for process improvements or concerns around daily tasks/functions

Requirements of the Help Desk Support Analyst

  • Bachelor's Degree in related field preferred
  • Technical ability to troubleshoot computer hardware/software (IBM, Toshiba, Lenovo, Dell, etc.)
  • Windows OS
  • Ability to analyze, evaluate, and anticipate problems, and to make decisions that result in the successful completion of tasks
  • Ability to work efficiently in a fast-paced setting (able to handle a large volume of support calls)
  • Strong customer service skills
  • Great phone skills
  • Solid oral and written communications skills

Nice to Have:

  • Bi-lingual (Spanish, French, Mandarin, or Cantonese)
  • IT Certifications
  • Experience working with iPads and iPods
  • Previous experience working on the IT side of retail

 

Help Desk Support Analyst - 15062

Autumn Pawelec

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