Help Desk Support Representative - Call Center

Carrollton, Texas | Contract

Post Date: 09/19/2017 Job ID: 15161 Industry: HELP DESK
Currently seeking a Help Desk Support Representative for an opening with our client in Carrollton, TX.

The ideal candidate will have 1 to 2 years prior experience in a call enter environment with excellent customer service and telephone skills.

Support Representative Primary Responsibilities

  • Provide front line phone queue support for customers. 
  • Enter detailed information for each call into call tracking system. 
  • Responsible for handling all calls through resolution in a timely manner.
  • Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. 
  • Research questions as related to product functionality. 
  • Meet call volume, call time, and quality standards as defined by the department. 

Qualifications

  • High School diploma or GED 
  • 1-2 years experience in a call center environment. 
  • 2+ years in supporting a technical/product software environment. 
  • Strong telephone skills. 
  • Demonstrable Product (software and web application) Support and Customer Service experience. 
  • Excellent communication and organizational skills.
  • Troubleshooting skills. 

Help Desk Support Representative - Call Center

Jordan Fragapane

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