Help Desk Support Specialist

Eagan, Minnesota | Contract

Post Date: 09/25/2017 Job ID: 15190 Industry: HELP DESK

We have an opening with our client in Eagan, MN for a Help Desk Support Specialist.

Help Desk Responsibilities 

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information

Help Desk Requirements and Skills

  • Associate's Degree
  • 1-3 years help desk support experience
  • A demonstrated passion for pleasing the customer, continual self-improvement, and the belief that there’s a better way 
  • Excellent written and verbal communication skills, time and priority management skills, project management skills, customer service skills, and attention to detail 
  • Ability to diagnose and resolve basic technical issues
  • Customer-oriented and cool-tempered

 

 

Help Desk Support Specialist - 15190


 

 

Kathryn Duran

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