Inside Sales / Technical Support Specialist

Pittsburgh, Pennsylvania | Contract

Post Date: 09/15/2017 Job ID: 15152 Industry: MISC

Inside Sales / Technical Support Specialist
Pittsburgh, PA

Currently have a contract opening for an Inside Sales / Technical Support Specialist.

The Sales Support Specialist resolves issues coming into the group via phone or email, which are order-related including delivery and pricing The Specialist will provide technical and non-technical related customer assistance for product line support issues. 


Essential Functions

  • Provides first level Pre-Sale and Post-Sale Sales Support for various power quality products such as LV/MV power factor correction products, surge protection devices and power conditioning products; Support will include product pricing, product selection, order expediting, and basic technical support for sales representatives, distributors and end customers 
  • Provides basic application support for the surge protection, power conditioning and Power Factor Capacitor product lines. 
  • Provides basic post-sales technical support to resolve product installation and warranty issues. 

Basic Qualifications

  • 1-3 years experience in similar role
  • Strong verbal and written communication skills 
  • Ability to use business software systems such as Microsoft Outlook, Word and Excel 
  • Good phone presence and professional demeanor 

Preferred Qualifications

  • Technical Degree from an accredited institution (all engineering disciplines encouraged) 
  • Inside or outside industrial product sales experience 
  • Ability to understand and work with multiple sales channels 
  • Experience in electrical installation methods, practices, and applicable local and national electrical codes.

 

Inside Sales / Technical Support Specialist - 15152

Adam Rousseau

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