Product Technical Support Representative

Carrollton, Texas | Contract

Post Date: 09/19/2017 Job ID: 15162 Industry: HELP DESK

Product Technical Support Representative / Help Desk Product Support
Carrollton, TX

Product Technical Support Representative Responsibilities

  • Provide front line phone queue support for customers. 
  • Enter detailed information for each call into call tracking system. 
  • Responsible for handling all calls through a resolution in a timely manner. 
  • Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. 
  • Research questions as related to product functionality. 
  • Meet call volume, call time, and quality standards as defined by the department. 

Qualifications

  • High School diploma or GED 
  • 1-2 years experience in a call center environment. 
  • 2+ years in supporting a technical/product software environment. 
  • Strong telephone skills. 
  • Demonstrable Product (software and web application) Support and Customer Service experience. 
  • Excellent communication and organizational skills. 
  • Strong troubleshooting skills. 
  • Solid multi-tasking skills 
  • Good attendance record is a must 
  • Microsoft Excel experience a plus
 

Product Technical Support Representative / Help Desk Product Support - 15162



 

Jordan Fragapane

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