Customer Care Representative - Order Processing

Charlotte, North Carolina 28273 | contract

Post Date: 05/24/2018 Job ID: 16366 Industry: CUSTOMER SERVICE
Customer Care Representative - Order Processing
Charlotte, NC

Pay Rate:  12.50/hr

Our manufacturing client in Charlotte, NC is looking for a Customer Care Representative to manage customer order processing in a fast-paced environment.

This role requires an analytical mindset to understand customer order patterns and requires a strong sense of urgency to make sure logistics and order processing takes place in an efficient and on-time manner.

The Customer Care Representative will be trained to be an expert at customer order patterns and preferences

The Customer Care Representative will be trained on the use of SAP systems.

Essential Functions
  • Support manufactured products
  • Learn about products
  • Understand how customers place orders via phone, or email, or eCommerce systems.
  • Enter orders into SAP system
  • Manage logistics aspects of delivery
Requirements
  • Strong customer-focus
  • Strong interpersonal and communication skills
  • Analytical and process-oriented mindset
  • Ability to learn new tasks and processes quickly and efficiently
  • Strong sense of urgency; Ability to complete tasks
  • Ability to work on a cross-functional team in a complex, dynamic environment

Customer Care Representative - Order Processing - Logistics - 16366
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Zachary Harrison

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