Customer Care Representative

Charlotte, NC 28273 | contract

Post Date: 07/17/2018 Job ID: 16677 Industry: CUSTOMER SERVICE
Customer Care Representative
Charlotte, NC

Pay Rate:  15/hr

A candidate with customer service experience who can speak multiple languages would be a plus.

Essential Functions
  • Responsible for the management of customer orders through the entire order fulfillment process.
  • Follow work processes to meet business demand and customer needs including order to cash, processing, exception and discrepancy handling and reporting in SAP, as well as credit block resolution.
  • Serve as the accountable party to customers through close collaboration with supply chain, product management, sales, operations, and various other units within the company.
Qualifications and Experience
  • HS Diploma with at least 4 years professional experience in lieu of degree
OR
  • Bachelor's Degree with at least 6 months of experience.
  • Microsoft Office (Excel/Word) proficiency and knowledge or ability to quickly learn web-based applications
  • Solid customer-focus; Great listening skills; Proactive and professional
  • Team-oriented
  • Ability to set priorities and manage time in a dynamic work environment
  • Strong communication and interpersonal skills
  • Strong problem solving skills
  • Ability to speak multiple languages is a plus 

Customer Care Representative - 16677

 
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

O'Shea Anderson

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