Property and Casualty Insurance Supervisor

Pittsburgh, Pennsylvania 15212 | Contract

Post Date: 03/09/2018 Job ID: 15938 Industry: CUSTOMER SERVICE
Licensed Property and Casualty Insurance Call Center Supervisor
Pittsburgh, PA


Pay Rate: 

In this role, you will be responsible for supervising a team of Commercial Lines Customer Service Representatives including planning, coordinating and controlling activities of the service team to maintain and enhance customer relationships, meet organizational and operational objectives and ensure all processes and service levels are consistently achieved.

Overview of Job Responsibilities

  • Supervise the day-to-day operations of the office by monitoring workloads and work quality while overseeing claims examiners attendance and job performance
  • Create and foster an environment for personal development of staff
  • Conduct regular review of files to drive consistent quality control and best practices
  • Review and authorize reserve changes, claim payments, coverage decisions, and escalate issues with a recommended plan of action
  • Exhibit strong proficiency in all functional areas of property claims
Qualifications and Background
  • Bachelor's Degree preferred.
  • Experience in commercial lines, property, casualty, operational or customer-related insurance environment
  • Property and Casualty Insurance License in state of PA required.
  • Insurance designation preferred.
  • Supervisory and management experience
  • Excellent oral and written communication skills
  • Excellent organizational, analytical and interpersonal skills
  • Solid customer service skills
  • Intermediate proficiency with Microsoft Excel, solid knowledge of Word and PowerPoint
Licensed Property and Casualty Insurance Call Center Supervisor - 15938

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Sarah Latzo

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