Desktop Support Analyst

Pittsburgh, Pennsylvania 15086 | Contract

Post Date: 05/10/2018 Job ID: 16278 Industry: HELP DESK

Desktop Support Analyst - Mac and PC Support
Pittsburgh, PA

Pay Rate:  22-25/hr

Our client has a long-term contract role for a Desktop Support analyst with 3 or more years of IT support experience with both Mac and PC systems along with solid client-facing skills.

The IT Support Analyst will provide all levels of technical support and training to end-users while maintaining a high level of customer satisfaction.

This role include working on a project to refresh MACs and PC computers company-wide. 

Essential Functions

  • Provide remote and desk-side support to employees across multiple locations.
  • Provide support for the following:
    • Windows 10/7
    • Microsoft Office 2013 and 2016
    • MAC and Windows Based PC's
    • Active Directory 
    • Remote connectivity and troubleshooting
    • Video and Web Conferencing
    • Prepare and deploy PCs
  • Track assets as they are received, deployed and redeployed.
  • Document support requests and processes

Requirements

  • Bachelor's Degree preferred
  • At least 3 years desktop technical support experience
  • Experience supporting by PCs and MACs
  • Strong interpersonal and client-facing skills at all levels, providing in-person and remote support

Desktop Support Analyst - Mac and PC Support - 16278
IND123
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Lindsey Tarby

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