HR Specialist - Crisis Support

Florham Park, New Jersey 07932 | contract

Post Date: 06/12/2018 Job ID: 16486 Industry: HUMAN RESOURCES
HR Specialist - Crisis Support
Florham Park, NJ

Pay Rate:  21-23/hr

This is a contract role with our client. In this role, the HR Specialist will provide crisis support during times of federally declared disasters on an as-needed basis, after a 4 week training period. The training period will be 5 days at 40 hours per week. After the training period, the contract position will be on a on-demand, as-needed basis.

Essential Functions
  • Provide outreach support in crisis situations, by conducting outbound phone calls to employees in the impacted area.
  • Through telephone communication, confirm employee’s safety and identify any impact/damage and collect employee needs.
  • Document detail in Microsoft Excel for distribution to management.
  • Utilize a case management system for escalations to the service center for additional follow-up services. 

Requirements
  • Call center and/or HR experience is preferred.
  • Bilingual (Spanish) is a plus. 
  • Excellent customer service and communication skills, providing a high level of empathy in dealing with employees in a crisis situation.
  • Excellent Microsoft Excel skills
  • Ability to work independently and as a member of a team.
  • Ability to work a flexible schedule and report to assignment with minimal notice in response to a crisis (i.e., federally declared disaster).
  • Flexibility to provide extended hours depending on need

HR Specialist - Crisis Support - 16486
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

O'Shea Anderson

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