Help Desk - Level 1 Support
150 Thorn Hill Drive Pittsburgh, PA 15086 | Contract
Level I Help Desk Support Analyst opening in Pittsburgh, PA.
Pay Rate: 15 - 17/hr
Our client has an opening for a Help Desk Support Analyst. The ideal candidate will be client facing and customer service-focused and be willing to work a flexible schedule.
- Troubleshoot, configure and address end user problems with workstations, servers and other related devices.
- Ensure proper recording, documentation and closure
- Escalate unresolved queries to the next level of support
- Work through assigned tickets on a daily basis so that tickets are resolved in a timely manner
- Recommended procedure modifications or process improvements
Qualifications and Skills
- Bachelor's Degree preferred
- Solid customer service skills including over phone, in person and in writing
- Ability to troubleshoot computer hardware/software (IBM, Toshiba, Lenovo, Dell, etc.)
- Experience with ticketing systems
- Windows OS (Windows 7, iOS, POSReady)
- Technical mindset; Ability to learn new functions and processes quickly
- Ability to work efficiently in a fast-paced work environment
Level I Help Desk Support Analyst / Technical Support - 16802