Help Desk - Level 1 Support

Pittsburgh, PA 15086 | Contract

Post Date: 08/06/2018 Job ID: 16802 Industry: HELP DESK

Level I Help Desk Support Analyst opening in Pittsburgh, PA.

Pay Rate: 15 - 17/hr

Our client has an opening for a Help Desk Support Analyst. The ideal candidate will be client facing and customer service-focused and be willing to work a flexible schedule.

Essential Duties:

  • Troubleshoot, configure and address end user problems with workstations, servers and other related devices.
  • Ensure proper recording, documentation and closure
  • Escalate unresolved queries to the next level of support
  • Work through assigned tickets on a daily basis so that tickets are resolved in a timely manner
  • Recommended procedure modifications or process improvements


Qualifications and Skills

  • Bachelor's Degree preferred
  • Solid customer service skills including over phone, in person and in writing
  • Ability to troubleshoot computer hardware/software (IBM, Toshiba, Lenovo, Dell, etc.)
  • Experience with ticketing systems
  • Windows OS (Windows 7, iOS, POSReady)
  • Technical mindset; Ability to learn new functions and processes quickly
  • Ability to work efficiently in a fast-paced work environment

Level I Help Desk Support Analyst / Technical Support - 16802

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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