Help Desk Specialist - Part-Time

Pittsburgh, Pennsylvania 15233 | Contract

Post Date: 04/18/2018 Job ID: 16149 Industry: HELP DESK

Help Desk / Technical Support Specialist
Pittsburgh, PA

Part-Time:  20-25/wk
Pay Rate:  13/hr

The Help Desk Specialist will answer phone calls and provide basic troubleshooting of software and hardware issues to internal and external users.

This role involves phone support as well as hands-on troubleshooting support as required.

The ideal Help Desk Analyst candidate will have solid technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must be customer-oriented and client-focused to deal with varying support-related issues.

REQUIREMENTS

  • Associate Degree in information science or
    related field
  • Minimum 1 year experience with various software applications;
  • Ability to install and configure systems and application software for Windows and Mac OS operating systems 
  • Client-facing skills; Background in technology-related customer service preferred.
  • Must have strong organizational skills
  • Ability to multitask and work in a team environment,
  • Ability to learn new technical skills quickly
  • Ability to travel between local facilities as required

Help Desk / Technical Support - Part-Time - 16149

 

 

 

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Kal McCloskey

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