Help Desk Support Analyst

Pittsburgh, PA 15086 | Contract

Post Date: 05/23/2018 Job ID: 16364 Industry: HELP DESK

Level I Help Desk Support Analyst opening in Pittsburgh, PA.

Pay Rate: $15 - $17/hr

Our client is looking to bring on extra help desk support for the holiday season. Looking for candidates willing to work a flexible schedule.

Essential Duties:

  • Remotely troubleshoot, configure and address end user problems with workstations, servers and other related devices.
  • Ensure proper recording, documentation and closure
  • Escalate unresolved queries to the next level of support
  • Work through assigned tickets on a daily basis so that tickets are resolved in a timely manner
  • Recommended procedure modifications or process improvements


Qualifications and Skills

  • Bachelor's Degree preferred
  • Ability to troubleshoot computer hardware/software (IBM, Toshiba, Lenovo, Dell, etc.)
  • Experience with ticketing systems
  • Windows OS (Windows 7, iOS, POSReady)
  • Ability to work efficiently in a fast-paced work environment
  • Strong client-facing and communication skills
  • Technical mindset

Level I Help Desk Support Analyst / Technical Support - 16364


Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Kal McCloskey

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