Mobile Phone Support Technician

Florham Park, NJ 07932 | contract

Post Date: 06/28/2018 Job ID: 16596 Industry: HELP DESK
Mobile Phone Support Technician
Florham Park, NJ

Pay Rate:  25/hr

Our client is in need of a Mobile Phone Support Technician to assist with the rollout and activation of 7,000 Android and iOS phones for company employees nationwide.

Duties and Responsibilities 
  • Provide end user support for Android and iOS phone activations and email setup on phones. 
  • Work with Excel spreadsheets for order tracking for rollout of 7,000 mobile phones (main resource for user list to order, track and keep up to date) 
  • Ordering phones and accessories through vendor portals 
  • Coordinate the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking. 
  • Send Emails with delivery and activation instructions to end users 
Requirements and Skills
  • Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.
  • Solid proficiency with Microsoft Excel 
  • Excellent communication skills for handling inbound and outbound phone calls 
  • Strong administrative skills 
  • Critical thinking skills and problem solving ability 
  • Time management skills 
  • Team player 
  • Ability to multi-task and work in a fast paced environment. 

Mobile Phone Support Technician - 16596
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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