Mobile Phone Support Technician
100 Park Avenue Florham Park, NJ 07932 | contract
Florham Park, NJ
Pay Rate: 25/hr
Our client is in need of a Mobile Phone Support Technician to assist with the rollout and activation of 7,000 Android and iOS phones for company employees nationwide.
Duties and Responsibilities
- Provide end user support for Android and iOS phone activations and email setup on phones.
- Work with Excel spreadsheets for order tracking for rollout of 7,000 mobile phones (main resource for user list to order, track and keep up to date)
- Ordering phones and accessories through vendor portals
- Coordinate the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking.
- Send Emails with delivery and activation instructions to end users
- Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.
- Solid proficiency with Microsoft Excel
- Excellent communication skills for handling inbound and outbound phone calls
- Strong administrative skills
- Critical thinking skills and problem solving ability
- Time management skills
- Team player
- Ability to multi-task and work in a fast paced environment.
Mobile Phone Support Technician - 16596