Network Technician

Raleigh, North Carolina 27709 | contract

Post Date: 02/12/2018 Job ID: 15770 Industry: Network Professional
Network Technician / Hardware and Software Computer Systems Support
Raleigh, NC

Pay Rate:  $32/hr

In this role, the Network Technician will assist with R&D software and hardware deployments with standard and non-standard operating systems & hardware configurations with networking communications. 

Duties and Responsibilities
  • Provide user support, troubleshooting, issue tracking and software documentation for R&D hardware and software.
  • Support networked laboratory computers / instruments and troubleshoot connections as needed.
  • Ensure continuous monitoring of all laboratory data operations. 
  • Implement backup procedures and restore activities for the laboratory environment for short and long term retention of instrument data.
  • Support the laboratory PC sign-on facility that has been set up so that all data is stored centrally. 
  • Support and troubleshoot barcode scanners and label printers. 
Requirements
  • Bachelor's Degree in Computer Science or Business 
  • Experience in technical support of laboratory IT environments;
  • Experience in GLP regulated laboratory IT environments is preferred, or ability to quickly learn the unique requirements and procedures involved in validated systems. 
  • Application database (SQL, Oracle) and related R&D software, LIMS niche. 
  • Strong hands-on knowledge of Windows 7 and Windows XP (the latter being nearly phased out), and ability to deploy PC images and rebuild PC’s from scratch when necessary. 
  • Ability to work with scientists to specify and order specialized PC hardware and software as needed for new scientific instrumentation being acquired. 
  • Strong knowledge of network topologies. This includes understanding the configurations of firewalls, VPNs, and routing protocols, and working with the networking team to set up the necessary configurations.
  • Good team player; excellent communications skills;
  • Demonstrated track record of delivering timely and effective IT technical support.
  • Strong customer relationship skills are required for daily interaction with on-site R&D scientists and lab support personnel. 
Network Technician / Hardware and Software Support - 15770
 

Rayna Bowers

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