Product Support Specialist

Pittsburgh, Pennsylvania 15143 | Contract

Post Date: 03/29/2018 Job ID: 16041 Industry: ADMIN

Product / Technical Support Specialist - Accounting Systems 

Pittsburgh, PA

Pay Rate: 15/hr

Looking for a self-motivated, customer-focused and technically savvy candidate for an opening with our client in Pittsburgh, PA.

The Product Support Specialist provide technical support for the implementation and service duties involved in setting up and configuring vendor accounts, client preparation, and other session-related follow up tasks.

Responsibilities will include:
  • Keep current all aspects of product releases to apply those changes to internal and external documentation
  • Draft and prepare documentation and dashboards in support of client services
  • Organize and manage internal spreadsheets relevant to customer implementations and paid services
  • Assist team members with administrative tasks
  • Support the technical team by triaging incoming tickets and organizing customer requests
  • Interact with colleagues to resolve issues effectively and timely
Requirements
  • Associate or Bachelor’s Degree preferred
  • 2+ years technical support or related customer service experience
  • Knowledge of accounting software systems preferred
  • Strong customer service background
  • Understands strategic business goals and financial targets
  • Strong interpersonal skills
  • Ability to work collaboratively with clients, and across internal groups to drive both organizational and team performance
  • Ability to work independently and have a high level of initiative to work well in a team environment
  • Advanced knowledge of Microsoft Office (Word, Excel, etc.)
Product / Technical Support Specialist - Accounting Systems - 16041
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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