Call Center Agent

Galesburg, MI 49053

Posted: 10/23/2018 Employment Type: contract Industry: CUSTOMER SERVICE Job Number: 17257
Call Center Agent / Customer Service Representative
Galesburg, MI

Pay Rate:  13/hr

In this role, you will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize drivetrain services and components, and assist with aftermarket sales/promotions.

Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair. 

  • Customer service experience
  • Solid listening and communication skills
  • Understanding of  manufacturing processes or strong ability to learn new processes 
  • Basic computer skills
  • Any technical knowledge of diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms would be a plus
  • Ability to work flexible hours 

Call Center Agent / Customer Service Representative - 17257
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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