Call Center Supervisor

Pittsburgh, PA 15238

Posted: 05/10/2019 Employment Type: Direct Hire Industry: HELP DESK Job Number: 18486
Our client has a full-time, direct hire opening for a Call Center Support Supervisor to work within a retail manufacturing customer service center department.

The ideal Call Center Supervisor will have 2 or more years of customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.
 
Must be available to work a shift of either
10 am - 6:30 pm OR 11:30 am - 8:00pm

Overview of Job Duties
  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

QUALIFICATIONS

  • 2+ years supervisory experience in a call center or customer service center.
  • Ability to communicate and manage teams and projects
  • Proficient in Microsoft (Outlook, Word, Excel, and Powerpoint)
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure




Call Center - Customer Service Support Supervisor - 18486

 

 

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Matthew Whalen

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