Client Service Associate

Dallas, TX 75201

Posted: 06/21/2019 Employment Type: contract Industry: ACCOUNTING/FINANCE Job Number: 18759

Client Service Associate
Dallas, TX

Pay Rate:  21/hr

The Client Service Associate's primary purpose is to provide support to the Senior Client Services Managers and Client Service Managers to assist in the daily administration and coordination of assigned clients/accounts.

In some cases, the Associate Client Services Manager may manage smaller or pooled client service relationships.

Essential Functions

  • Servicing of client inquiries, escalation of client issues, assisting with conducting annual client reviews from a service delivery perspective
  • Monitoring and administration of client service issues including SLA's, governing document guidelines and/or indenture guidelines, processing activities, overdrafts, and cash balances,
  • Preparing reporting and other activities including specialized client reporting, interfacing with Compliance, Audit, Risk and Legal
  • Manage and respond to audit requests. 

Requirements

  • 3-5 years' experience in similar client services role (good client-facing skill and communication)
  • Experience with invoicing, billing, collections and account receivables and working with clients to resolve issues
  • Customer service background
  • Advanced knowledge of Microsoft Excel a plus

Client Service Associate - 18759
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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