Contract Desktop Support Analyst

Pittsburgh, PA 15213

Posted: 09/05/2019 Employment Type: Contract Industry: HELP DESK Job Number: 19272

Immediate opening with our client for a Desktop Support Analyst.

Pay Rate: 20-24/hr

Looking for someone with 3 or more years of technical support experience with good client facing and customer services skills with all levels of employees.

In this role, you will provide all levels of technical support and training to end-users. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. 

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests

Requirements

  • 3+ years of experience in desktop or technical support role
  • Hands-on experience providing support in the following areas:
    • Windows 10/7
    • Microsoft Office 2013 and 2016
    • MAC and Windows Based PC's
    • Active Directory computer and user accounts
    • Remote connectivity and troubleshooting
    • Prepare and deploy PCs and track assets
  • Must have strong interpersonal and professional skills
  • Good troubleshooting skills with ability to prioritize tasks in a fast-paced environment


Desktop Support Analyst - Technical Support - 19272

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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