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Customer Order Representative

Bethel, CT 06801

Posted: 08/22/2023 Employment Type: contract Industry: Customer Service Job Number: 26450 Pay Rate: 18-22/hr

Job Description

Opening with our aviation manufacturing client for a Customer Order Representative. Prior customer service and order processing experience related to federal aviation regulations and government contracts highly preferred.

Essential Functions
  • Ensure prompt, accurate order entry, call activity recording, and sales order entry of all aircraft units returned by customer for maintenance.
  • Provide rapid, accurate interpretation of customer requirements to the repair technicians via data entry, to ensure conformance to each purchase order work scope instructions and internal protocols.
  • Process customer requests as assigned by manager (i.e. certificates, FAA documents, self-audits, shipment pre-alerts, warranty claims, maintenance history, etc.)
  • Monitor and expedite internal material orders 

  • Associate degree or equivalent related experience required
  • Minimum of 2 years’ experience in customer support experience required
  • Proficiency in Microsoft Office suite (Excel, Word, Outlook, etc.)
  • Strong communication and organizational skills with detail-oriented focus
  • MFG Pro software experience preferred
  • Knowledge of Commercial, Government and distribution contracts preferred
  • Knowledge of Federal Aviation Administration (FAA) regulations for repair stations preferred

Customer Order Representative - Federal Aviation - FAA - 26450

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Vanshika Chawhan

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