Customer Service Accounts Manager

Toccoa, GA 30577

Posted: 10/25/2018 Employment Type: contract Industry: Production Supervisor/Team Lead Job Number: 17277
Customer Service Accounts Manager opening with our manufacturing client in Toccoa, GA.

Essential Functions
  • Manage the customer relationship and daily interactions.
  • Implement, lead, or support customer action calls, customer visits, complaint resolution, etc. 
  • Develop an internal support plan to meet all customer performance expectations and requirements.
  • Manage all performance measurements to optimize the customer’s perceptions.
  • Conduct necessary analysis to understand market and customer trends. 
  • Maintain knowledge to navigate and manage customer websites and web based portals to assure the most efficient processes are deployed to maximize customer satisfaction. 
  • Negotiate and manage changes in customer demand to ensure accurate flow down in support of on time delivery and sales, inventory, and operations planning (SIOP) initiatives. 
Requirements
  • 3-5 years’ work experience in Customer Service, Sales, or related field 
  • Knowledge of process and continuous improvement
  • Excellent interpersonal skills 
  • Judgment, logic, resourcefulness and creativity
  • Team leadership skills
  • Basic market analysis tools and techniques 
  • Computer literate with competency in Microsoft Office programs and web maintenance systems
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

O'Shea Anderson

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