Customer Service Representative - Health Benefits

Beaver, PA 15009

Posted: 12/12/2018 Employment Type: contract Industry: CUSTOMER SERVICE Job Number: 17519
Opening with our client for a Customer Service Representative.

This role will focus on providing customer service to employees with questions related to insurance and health benefits.

Essential Duties
  • Answer incoming calls from providers and members while ensuring a high level of customer service 
  • Resolve basic types of customer service inquiries including: benefits, eligibility, provider look - up and authorization calls.
  • Participate in proactive outbound call program (i.e., welcome calls) to ensure customer satisfaction, when applicable.
  • Customer service experience
  • Experience providing customer service for health benefits preferred
  • Excellent communication and interpersonal skills
  • Strong phone contact handling skills and active listening
  • Ability to multi-task and stay focused in a high volume environment

Customer Service Representative - Health Benefits - 17519
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

O'Shea Anderson

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