Customer Service Representative

Jersey City, NJ 07302

Posted: 05/28/2019 Employment Type: contract Industry: CUSTOMER SERVICE Job Number: 18578
Customer Service Representative opening with our financial services client.

Pay Rate: 15/hr

In this role, you will provide quality customer service and support to financial services customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.

Essential Functions
  • Processing, balancing, settling and servicing all types of security transactions. 
  • Responds to customer inquiries.
  • Provides product knowledge and technical assistance as necessary.
  • Investigates and corrects errors in customer accounts and statements.
  • Maintains correspondent accounts in accordance with applicable regulations and policies
  • Enters information into computerized database.
  • Communicates any problems or issues to management.
Qualifications and Experience
  • High school diploma required
  • 0 to 1 years experience in customer service 
  • Basic PC skills and data entry experience
  • Good verbal and written communication skills. 
  • Good customer service, interpersonal and telephone skills. 
  • Ability to effectively prioritize within a high-pressure, high volume call environment 
Customer Service - 18578
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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