Customer Service Representative

Jersey City, NJ 07302

Posted: 07/12/2019 Employment Type: contract Industry: CUSTOMER SERVICE Job Number: 18900
Customer Service Representative opening with our financial services client.

Pay Rate: 15/hr

In this role, you will provide quality customer service and support to financial services customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.

Essential Functions
  • Processing and servicing security transactions. 
  • Responding to customer inquiries.
  • Providing product knowledge and technical assistance as necessary.
  • Investigating and correcting errors in customer accounts and statements.
  • Data entry and maintaining correspondent accounts
Qualifications and Experience
  • High school diploma required
  • At least 3 years experience in customer service
  • Basic account reconciliation skills
  • Claims and/or collections experience a plus
  • Customer service experience with financial services a plus
  • Basic PC skills and data entry experience
  • Good verbal and written communication skills. 
  • Good customer service, interpersonal and telephone skills. 
  • Ability to effectively prioritize within a high-pressure, high volume call environment 

Customer Service - 18900
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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