Customer Service Representative
95 Christopher Columbus Drive Jersey City, NJ 07302
Pay Rate: 15/hr
In this role, you will provide quality customer service and support to financial services customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
- Processing and servicing security transactions.
- Responding to customer inquiries.
- Providing product knowledge and technical assistance as necessary.
- Investigating and correcting errors in customer accounts and statements.
- Data entry and maintaining correspondent accounts
- High school diploma required
- At least 3 years experience in customer service
- Basic account reconciliation skills
- Claims and/or collections experience a plus
- Customer service experience with financial services a plus
- Basic PC skills and data entry experience
- Good verbal and written communication skills.
- Good customer service, interpersonal and telephone skills.
- Ability to effectively prioritize within a high-pressure, high volume call environment
Customer Service - 18900