Customer Service Representative

King of Prussia, PA 19406

Posted: 01/14/2019 Employment Type: contract Job Number: 17680
Customer Service Representative opening with our corporate financial services client.

Must be available to work a flexible schedule between the hours of 11 am - 1 am, including one weekend day per work week schedule.

Provide superior customer service by responding to customers financial service-related inquiries.

2 WEEKS UP FRONT TRAINING PROVIDED
Training Schedule will be Mon-Fri:  9:00 am - 5:30 pm


Essential Functions
  • Responds to customer financial service-related inquiries via phone and email
  • Investigates and corrects errors in customer accounts and statements.
  • Helps resolve complicated customer complaints.
  • Coordinates and expedites customer inquiries to other departments for resolution.

Qualifications and Experience
  • High School Diploma or GED required
  • 6 months+ customer service experience (experience taking customer calls by phone)
  • Customer orientation and ability to adapt/respond to different types of customers
  • Basic PC skills and data entry experience with accuracy
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bilingual (Spanish/English) proficiency would be a plus

Customer Service Representative - 17680
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Samantha Horne

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