Customer Service Representative

Lake Mary, FL 32746

Posted: 07/01/2019 Employment Type: contract Industry: CUSTOMER SERVICE Job Number: 18813

Opening with our healthcare client for a Customer Service Representative.

Pay Rate: 15/hr

Looking for an individual with a friendly, confident disposition, a passion for talking on the phone, inquisitive and helpful nature, and a natural sense of curiosity. 

In this role, you will deliver basic technical, administrative, or operative Customer Service tasks including:

Essential Functions

  • Contact customers for resolution of pricing issues, order placement, standing orders and  contract information,
  • Proactively recognize cause and effect trends, identifies and clarifies customer needs, and works toward solutions
  • Responsible for compiling and maintaining KPI reports for internal and external clients.


QUALIFICATIONS

  • High School diploma or equivalent
  • Entry level to 1+ years call center or sales environment experience 
  • Basic knowledge of ecommerce platforms, customer facing ordering, Excel, Word, Office, shared mailboxes, SharePoint
  • Excellent phone presentation and communication skills with a strong focus on customer service.
  • Demonstrated ability to handle challenging customers in a professional manner.
  • Willingness to work a flexible task list.


     

Customer Service Rep - 18813
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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