Customer Service Representative

Strongsville, OH 44136

Posted: 10/29/2018 Employment Type: contract Industry: CUSTOMER SERVICE Job Number: 17295
Customer Service Representative - Order Processing
Strongsville, OH

Pay Rate:  13/hr

Looking for candidates with at least 3 years of customer services experience, either within a retail store or in a call center environment.

Essential Duties
  • Provide support to internal and external customers including assistance in registering, accessing and navigating through our on-line ordering website.
  • Log incoming/outgoing customer calls in internal database
  • Provide order management support for customers
  • Timely customer follow-up in resolving order discrepancies
  • Process credits and returns
  • Work with distribution to coordinate shipment of material to customers. 
Requirements: 
  • High School Degree or Equivalent 
  • Minimum 3 years of Customer Service experience either in a call center or face to face retail environment. 
  • Strong customer-facing skills with a sense of urgency
  • Data entry and computer skills
  • Strong organizational, written and verbal communication skills. 
  • Ability to problem solve independently and knows when to escalate a problem to upper management. 


Customer Service Representative - Order Processing - 17295


 
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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