Customer Service Representative

Strongsville, OH 44136

Posted: 06/13/2019 Employment Type: contract Job Number: 18704
Opening with our manufacturing client for a Customer Service Representative.

In this role, you will provide exceptional service to customers by providing support in registering, accessing and navigating through a retail, online ordering web site.

Pay Rate: 13/hr

Looking for someone with at least 3 years of customer service experience in a fast-paced call center or face to face retail 
environment. Must be able to work a flexible schedule between the hours of 8 am and 8 pm).

Essential Functions
  • Provide phone support to customers navigating online ordering site.
  • Log incoming and outgoing customer calls within database
  • Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner. 
  • Follow-up with customers to resolve order discrepancies
  • Process credits and returns 
  • Works with distribution to coordinate shipment of material to customers. 
  • High School Diploma or Equivalent
  • Minimum 3 years of customer service experience in a call center or face to face retail environment
  • Ability to respond to the needs of distributors and customers in a timely manner. 
  • Solid data entry and computer skills 
  • Solid communication and customer-facing skills
  • Ability to problem solve independently 
  • Flexibility to work department hours of operation. (8:00 am to 8:00 pm) 

Customer Service Representative - Order Processing - Retail - 18704
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Samantha Horne

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