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Customer Service Representative

Worcester, MA 01606

Posted: 01/19/2023 Employment Type: contract Industry: Customer Service Job Number: 25909 Pay Rate: 21-23/hr

Job Description

Oxford Solutions has an opening with our manufacturing client for a Customer Service Representative. Work onsite in Worcester, MA area (manufacturing site environment)

In this role you will answer phone calls and provide basic product information and order status to customers and sales representative. You will also enter orders and process orders for credit, manufacturing and transportation, and purchasing departments.

Responsibilities 
  • Respond to customer and sales rep inquiries via phone
  • Communicate order information to sales, service, credit and transportation departments
  • Provide basic product information to customers
  • Issue pick-ups and returns.
  • Review and verify order submittal criteria.
  • Enter orders and process orders to credit, manufacturing and transportation.
  • Coordinate order expediting and revisions if required
  • Process approved sales samples.
     
Requirements
  • Minimum of 3 years customer service experience
  • Experience with Lotus Notes, AS400, or similar ERP system
  • Excellent verbal and written communication skills
  • Ability to work at manufacturing site and adhere to safety equipment policies
  • Basic PC skills and proficiency with Microsoft Office Applications.
  • Ability to work in a fast-paced environment
Customer Service Representative - 25909

 

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Isabella Sprentz

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