Customer Support Representatives

Pittsburgh, PA 15206

Posted: 09/11/2019 Employment Type: Contract Industry: CUSTOMER SERVICE Job Number: 19315

Opening with our client for a Customer Support Representative.

This position is contract to start, with possibility of leading to a direct hire role

Pay Rate: 14-16/hr

3 Shifts Available: 8 am to 4 pm, 9 am to 5 pm and 10 am to 6 pm.

If you are Bilingual (Spanish or French) we also encourage you to apply!

In this role, you will receive incoming data-related requests from internal and external customers via phone, email and fax and will respond in a timely and efficient manner while providing superior customer service.

Responsibilities

  • Answer and evaluate incoming requests
  • Log incoming calls and archive faxes, emails, and other documentation 
  • Research, resolve, and provide follow-up for basic and routine issues
  • Escalate more complex problems issues to next level of support
  • Perform data file edits to correct errors within established guidelines
  • Attend ongoing training to achieve personal, professional, and technical improvement

 

Requirements and Experience

  • Associate degree in Business Administration, Communications or related field, or equivalent experience.
  • Bilingual capabilities (French or Spanish) a plus.
  • Prior experience in inbound and outbound customer service
  • Good documentation skills with attention to detail
  • Excellent communication and interpersonal skills
  • Ability to troubleshoot and resolve issue through to resolution

 

 

Customer Support Representative - 19315
CSR123

 

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Allison Kronenwetter

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