Data Entry Clerk

Jersey City, NJ 07302

Posted: 09/12/2018 Employment Type: contract Industry: ACCOUNTING/FINANCE Job Number: 16992
Data Entry / Brokerage Client Services Associate
Jersey City, NJ

Pay Rate:  16-17/hr

Serve as primary contact and facilitator of client support and questions.

Essential Functions
  • Utilize designated/centralized tools and systems of record to capture and coordinate all client inquiries.
  • Partner with internal groups to ensure delivery of service level agreements and client expectations.
  • Apply a client-focused approach when working through breaks in processes or deliverables and escalate appropriately when needed.
  • Analyze, research and respond to telephone and email inquiries.
  • Maintain tracking information and communicate with clients via email and phone throughout the cycle of their loans/pools/certification process.
  • Meet all production and quality goals.
  • 25-40 hours per week
Requirements
  • Bachelor's Degree preferred
  • 5 years' experience in financial services industry / brokerage firm
  • Client service experience within a brokerage firm, broad operational experience within a brokerage firm and being able to work in a support role for a team.
  • Knowledge of residential mortgage loan documents and GSE requirements for Document Custodians a plus.
  • Ability to work independently and exercise good judgment when making decisions to resolve inquiries and meet production and turnaround standards.
  • Strong PC skills; Ability to learn new systems and processes
  • Strong sense of urgency
  • Ability to adjust to changing priorities and work in a fast paced environment.

Data Entry / Brokerage Client Services Associate - 16992
 
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Victoria Birchok

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