Deskside Support Specialist

Eighty Four, PA 15330

Posted: 01/04/2019 Employment Type: Contract Industry: HELP DESK Job Number: 17632
Opening with our client for a Level II Desktop Support Specialist.

You will work to troubleshoot and resolve issues that have been elevated from Level I. Support will be provided on site as well as remotely when needed. Escalate more complex issues to Level II support.

Requirements

  • Bachelor’s Degree in Business Administration, Computer Science or related field or equivalent experience
  • 5+ years of experience with:
    • Microsoft Office Suite products including Outlook (2003 – O365)
    • HP Server, Laptop and Desktop hardware, ServiceNOW
    • Active Directory
    • BigFix Management Suite
    • Windows XP-10, Windows Server 2012
    • remote control technologies such as Microsoft Remote Desktop, HP VMS,
    • Terminal Emulation programs, SCO Unix
    • Aruba wired and wireless networks and Avaya PBX/IP Telephony
  • 3+ years desktop support experience in an Ethernet-networked, business environment 
  • Solid communication skills; Customer service-focused
  • Ability to handle multiple tasks with changing priorities
  • Strong analytical, prioritizing, interpersonal, problem-solving skills
  • Ability to work in a fast-paced and deadline-oriented environment
  • CompTia, A+, MCP, MCDST, HDI and ITIL certifications preferred
Level II Desktop Support Specialist - 17632

 

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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