Desktop Support Analyst

Canonsburg, MA 15317

Posted: 07/01/2019 Employment Type: Contract Industry: HELP DESK Job Number: 18822
Opening with our client for an IT Desktop Support Analyst.

Looking for someone with prior deskside and IT support experience. Dell certification is preferred.

In this role, you will provide day-to-day operational service and support for defined desktop services including:
  • Deliver desktop service requests and requirements through collaboration with vendors 
  • Installation, configuration, delivery, maintenance and monitoring of components and services
  • Assist with infrastructure development / build activities, including release and deployment management for new services (operating system upgrades, new desktop builds etc.) 
  • Maintain accurate and concise service asset and configuration management for desktop infrastructure 
  • Monitor and report on performance for desktop services 
  • Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies 
  • Assist with 4th level support escalations (to Original Equipment Manufacturer) 
  • Perform corrective procedures for prevention of loss or system recovery of desktop services and infrastructure 

  • Bachelor’s Degree or technical training in Computer Science, Information Systems Management and/or 3 years of equivalent work experience 
  • Dell certification preferred 
  • Experience in maintaining and supporting Desktop services preferred
  • Knowledge of relevant Desktop technologies including:
    • Image definition and build 
    • Exchange and e-mail services 
    • Application packaging and deployment 
  • Desk side and remote support technical knowledge and experience in multiple aspects of desktop services 
  • Excellent communication and customer facing skills 
  • Good problem-solving and analytical skills

IT Desktop Support Analyst - 18822
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Aaron Princes

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