Help Desk Analyst

Canonsburg, PA 15317

Posted: 07/01/2019 Employment Type: Contract Industry: HELP DESK Job Number: 18828
Opening with our client for a IT Help Desk Level I Support Analyst.

Pay Rate: 14-22/hr (depending on experience)

Essential Functions 
  • Provide operational service and support to customers on a daily basis
  • Provide assistance and technical support for the resolution of problems, incidents, and issues. 
  • Provide feedback customers via phone, e-mail, or other form of communication. 
  • Follow through with customers to resolve issues and log all customer interactions. 
  • Document problems and resolutions for future reference 
Requirements
  • Bachelor’s Degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field 
  • 6 to 12 months of experience in computer systems, customer support or IT support 
  • Experience with Windows 10, Active Directory, Office 365, and VPN solutions
  • Experience troubleshooting mobile devices with Microsoft Intune and remote connection tools (Dameware, SCCM, etc.) 
  • Experience with ServiceNow a plus 
  • Customer service and/or call center experience 
  • Strong communication skills
  • Ability to independently problem solve 



IT Help Desk Level I Support Analyst - 18828
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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