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Help Desk Analyst

Conshohocken, PA 19428

Posted: 01/31/2023 Employment Type: Direct Hire Industry: Help Desk/Tech Support Job Number: 25936 Pay Rate: 45K-60K

Job Description

Direct hire opening for a Help Desk Analyst. Looking for someone with around 2 or more years of IT help desk with experience working for an MSP (managed service provider).

This role will be responsible for maintaining client satisfaction by providing additional support to the help desk via triage and resolution of service tickets and some account management. 

  • Troubleshoot and resolve client technical issues involving any of the following:
    • Microsoft’s core business applications: Windows Server/Desktop, Exchange, SQL, SharePoint
    • Remote access solutions: Citrix, VPN, Terminal Services
    • Backup, business continuity, and disaster recovery solutions
    • Networking: WAN and LAN connectivity, routers, firewalls, and security
    • VoIP telephone systems
  • Communicate often with clients and document all results
  • Answer telephone calls and triage service tickets during peak times
  • Participate in on-call rotation

Requirements and Experience
  • Bachelor's Degree in technical field
  • 2+ year of help desk or IT experience working for a managed services provider highly preferred
  • Basic level of understanding of relevant technologies, solutions, troubleshooting and support
  • Interpersonal skills: telephone skills, communication skills, active listening and customer-care
  • Organizational and project implementation skills
  • Interest in obtaining IT certifications such as: Microsoft MCP, MCSA, MCSE, Citrix CCEA or CCIA, Cisco CCNA, VMware

Help Desk Analyst - 25936

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Okikiola Agbale

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