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Oxford Solutions
https://www.oxfordsolutionsinc.com/wp-content/uploads/2021/03/Oxford-Solutions-logo-social.png
http://www.oxfordsolutionsinc.com
http://www.oxfordsolutionsinc.com
USD
45000
60000
YEAR
true
Help Desk Analyst
Conshohocken, PA 19428 US
Posted: 01/31/2023
2023-01-31
2023-04-25
Employment Type:
Direct Hire
Industry: Help Desk/Tech Support
Job Number: 25936
Pay Rate: 45K-60K
Job Description
Direct hire opening for a Help Desk Analyst. Looking for someone with around 2 or more years of IT help desk with experience working for an MSP (managed service provider).
This role will be responsible for maintaining client satisfaction by providing additional support to the help desk via triage and resolution of service tickets and some account management.
Responsibilities
Requirements and Experience
Help Desk Analyst - 25936
This role will be responsible for maintaining client satisfaction by providing additional support to the help desk via triage and resolution of service tickets and some account management.
Responsibilities
- Troubleshoot and resolve client technical issues involving any of the following:
- Microsoft’s core business applications: Windows Server/Desktop, Exchange, SQL, SharePoint
- Remote access solutions: Citrix, VPN, Terminal Services
- Backup, business continuity, and disaster recovery solutions
- Networking: WAN and LAN connectivity, routers, firewalls, and security
- VoIP telephone systems
- Communicate often with clients and document all results
- Answer telephone calls and triage service tickets during peak times
- Participate in on-call rotation
Requirements and Experience
- Bachelor's Degree in technical field
- 2+ year of help desk or IT experience working for a managed services provider highly preferred
- Basic level of understanding of relevant technologies, solutions, troubleshooting and support
- Interpersonal skills: telephone skills, communication skills, active listening and customer-care
- Organizational and project implementation skills
- Interest in obtaining IT certifications such as: Microsoft MCP, MCSA, MCSE, Citrix CCEA or CCIA, Cisco CCNA, VMware
Help Desk Analyst - 25936
Additional Information
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
