Help Desk Analyst

Cranberry Township, PA 16066

Posted: 05/22/2019 Employment Type: contract Industry: HELP DESK Job Number: 18547

Opening with our local client for a IT Help Desk Support Analyst.

Pay Rate: 22/hr

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information

Requirements

  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Knowledge of Active Directory
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered

IT Help Desk Support Analyst - 18547
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Michael Nejak

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