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Oxford Solutions
https://www.oxfordsolutionsinc.com/wp-content/uploads/2021/03/Oxford-Solutions-logo-social.png
http://www.oxfordsolutionsinc.com
http://www.oxfordsolutionsinc.com
USD
20
25
HOUR
true
Help Desk Analyst
Germantown , MD 20876 US
Posted: 02/15/2023
2023-02-15
2023-04-25
Employment Type:
Contract
Industry: Help Desk/Tech Support
Job Number: 25978
Pay Rate: 20-25/hr
Job Description
Opening with our telecommunications client for a Help Desk Analyst (Tier 1). Must be able to work onsite in Germantown, MD.
In this role you will serve as the first point of contact for all IT issues while providing superior customer service and timely resolution to all help desk ticketing requests.
Responsibilities
Help Desk Analyst (Tier 1) - 25978
In this role you will serve as the first point of contact for all IT issues while providing superior customer service and timely resolution to all help desk ticketing requests.
Responsibilities
- Answer queries by telephone, self-service tickets, or email in support of internal customer hardware and software, network, and system/application access.
- Setup and configure laptops and desktop computers
- Prioritize help desk tickets and escalate service tickets to engineers and technicians as needed
- Troubleshoot access to VPN and Microsoft Office 365 applications and related issues.
- Account Administration to include on-boarding and off-boarding.
- Microsoft Office365 license management.
- Update documentation of help desk processes and procedures and create reports as needed.
Requirements
- 2 years of experience supporting IT services and applications with ability to diagnose and resolve basic computer technical issues and requests.
- Windows 10 and 11 and Active Directory knowledge
- Microsoft Office 365, OneDrive, MS Teams and strong knowledge of Outlook client
- Basic knowledge of Network fundamentals (i.e. remote access VPN, TCP/IP and built-in utilities)
- SCCM experience
- Experience with help desk ticketing systems
- Excellent organization, communication, analytical and interpersonal skills
- Ability to manage multiple priorities and work under pressure in a fast-paced environment.
- CompTIA A+ certification a plus
Help Desk Analyst (Tier 1) - 25978
Additional Information
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
