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Help Desk Analyst

Germantown , MD 20876

Posted: 02/15/2023 Employment Type: Contract Industry: Help Desk/Tech Support Job Number: 25978 Pay Rate: 20-25/hr

Job Description

Opening with our telecommunications client for a Help Desk Analyst (Tier 1). Must be able to work onsite in Germantown, MD.

In this role you will s
erve as the first point of contact for all IT issues while providing superior customer service and timely resolution to all help desk ticketing requests.

  • Answer queries by telephone, self-service tickets, or email in support of internal customer hardware and software, network, and system/application access.
  • Setup and configure laptops and desktop computers
  • Prioritize help desk tickets and escalate service tickets to engineers and technicians as needed
  • Troubleshoot access to VPN and Microsoft Office 365 applications and related issues.
  • Account Administration to include on-boarding and off-boarding.
  • Microsoft Office365 license management.
  • Update documentation of help desk processes and procedures and create reports as needed.
  • 2 years of experience supporting IT services and applications with ability to diagnose and resolve basic computer technical issues and requests.
  • Windows 10 and 11 and Active Directory  knowledge
  • Microsoft Office 365, OneDrive, MS Teams and strong knowledge of Outlook client
  • Basic knowledge of Network fundamentals (i.e. remote access VPN, TCP/IP and built-in utilities)
  • SCCM experience 
  • Experience with help desk ticketing systems
  • Excellent organization, communication, analytical and interpersonal skills 
  • Ability to manage multiple priorities and work under pressure in a fast-paced environment.
  • CompTIA A+ certification a plus

Help Desk Analyst (Tier 1) - 25978


Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Jordan Dykla

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