Help Desk Analyst

Harrisburg, PA 17106

Posted: 10/05/2018 Employment Type: contract Industry: HELP DESK Job Number: 17149

Help Desk Analyst
Harrisburg, PA

We have an opening in Harrisburg, PA for a Help Desk Analyst. The ideal candidate will have an Associate Degree and 2 to 3 years of experience in the help desk field. The ideal candidate will be a self-motivated achiever who gains satisfaction from providing excellent customer service.

The Help Desk Analyst performs the following functions:

  • Serves as a contact for Level 1 support.
  • Provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Provides hands-on technical assistance to business and technical users.
  • Investigates and resolves computer software and hardware problems of users.
  • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures
  • Talks with technical and non-technical co-workers to research problem and find solution.

Qualifications and Skills of the Help Desk Analyst

  • Associate Degree or equivalent technical study.
  • 2 to 3 years help desk field experience including:
    • IT Service Desk and/or Call Center experience
    • 2+ years’ experience with PC troubleshooting and repair.
    • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Microsoft Office 2013
    • Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
    • Incident Management experience
    • Basic User & Security Group Active Directory administration
  • Able to work in a team environment.
  • Excellent communication skills and telephone manner.
  • Excellent organizational skills

Help Desk Analyst - 17149

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

morgan wienskovich

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